The terms of services from CREATIVELY GROWN constitutes agreement to these terms.
Website Development, Ongoing Support & Internet Marketing
All Graphic Design, Web Design & Development and Ongoing services provided by CREATIVELY GROWN are subject to the following terms and conditions.
Estimates & Contracts
Estimates provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.
Charges & Fees
All new web design projects require the full (100%) payment. CREATIVELY GROWN retains the right to hold all graphics, and project development with the exception of content and graphics provided by the client, until payment is received for such items. (see copyright & ownership clause)
Payments
CREATIVELY GROWN accepts payments via PayPal and all major Credit Cards. Your payment should come from PayPal available funds or credit card. Your project will not be released to you or uploaded until full payment is received.
Hours of Operation
Our business hours are Monday-Friday from 9am-5pm MT. If you require maintenance after the posted hours, such as on weekends or holidays, you will be charged our base rate of $150 per hour with an additional charge of $50 per hour for after hours assistance.
Web Site Design Credit
All CREATIVELY GROWN custom web design clients will have a Designed by: CREATIVELY GROWN link on their website in the footer of every page. This is non-negotiable. By hiring us to work on your website you are agreeing to this, and that you understand that this link may NOT be removed without our consent. You may pay CREATIVELY GROWN a fee of $250 to have this link permanently removed. Should you have a new layout designed for your site by a company other than CREATIVELY GROWN, you may remove the credit from your website. Thank you.
Copyright & Ownership
Upon completion of the project, and after the initial 90 day period, CREATIVELY GROWN transfers all rights and ownership of CUSTOM designs and programming written by CREATIVELY GROWN to the client. Software and third party graphics or programs are not transferred to the client and remain under copyright of their respective owners.
Ownership and copyright of all Quick Start Site Templates and Layouts available in our stores remain with CREATIVELY GROWN and are not transferred to the client.
CREATIVELY GROWN reserves the right to resell custom designed web sites that remain unpaid by the original client, unaccepted mockups or other graphics created by CREATIVELY GROWN but not in legal use by the client.
CREATIVELY GROWN reserves the right to display websites and graphics that have been designed by CREATIVELY GROWN on their website, and in any marketing material to aid as examples of our work.
Refunds
A request to terminate services must be presented to CREATIVELY GROWN in writing. CREATIVELY GROWN has a 77 Day Guarantee for your project. If we fail to complete your project or you are not satisfied with the work we have provided for you within 77 days of the start date AND you have turned in all content, images and information requested by us, you will receive a 100% refund within 30 days of your written request.
Refunds will be processed within 30 business days of request by the client, if there is a refund amount due based on the terms above.
Chargebacks
CREATIVELY GROWN will not negotiate chargebacks with any person or company. Our Refund policies are clearly stated above, and all clients are asked to read and agree to our terms of service prior to the start of any project.
Development & Delivery
CREATIVELY GROWN understands the importance of completing projects in a timely manner. We agree to complete the web design project within 90 days from the date of contract signing. If the client does not supply CREATIVELY GROWN with complete text, graphic content and other requested materials for the contracted client within 90 days of contract signing, the contract becomes void. The client may request a Project Extension in writing to CREATIVELY GROWN for an additional fee of 20% of the project total cost for every 30 days of extension. All extension fees are due upon agreement of the extension between CREATIVELY GROWN and the client.
Non-Communication
If we are unable to communicate with a client on a project for a duration of at least sixty days (60) by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.
Liability
Services purchased from CREATIVELY GROWN are provided “as is” without warranty of any kind that the web design project will be uninterrupted or error free. In no event shall CREATIVELY GROWN be liable to the client for any direct, indirect, special, punitive, incidental, or consequential damages arising out of the use of the website, services, and/or goods provided to the client. This includes, without limitation, lost profits, business interruption, loss of data or other losses directly resulting from the use of the website, services, and/or goods provided to the client. The entire risk as to the quality and performance of the web design is with the client.
International Customers
We are happy to accept projects from customers outside of the United States. Please contact us before making any payments.
Notice: This Agreement shall be governed by and construed in accordance with the laws of the Utah. Exclusive jurisdiction and venue is as governed in the district court of Washington County, St. George, Utah.
Acceptance
Please note that by submitting your Payment for our services you are agreeing to all of our terms of service as written here. CREATIVELY GROWN reserves the right to change or update these terms at any time without prior notice.
Ongoing Support & Internet Marketing Services
Are subject to the above terms and are paid on a yearly, monthly or hourly basis depending on the agreement details as stated in the original estimate(s).
Graphic Design, Print Ad, Logo & Label Design Projects
Being an all-digital design shop means that you are responsible for providing us with all artwork corrections for your pre-published or pre-print Ads and Labels. Please note that it makes good sense to check your designs (and spelling) before print approval – corrections or modifications made after the approval/proofing stage will incur extra charges, as we need to make design changes and repeat the entire pre-press process to incorporate the new files.
In summary, CREATIVELY GROWN and our artists have done everything possible to make the artwork and files perfect. However, CREATIVELY GROWN and it’s designers/affiliates are not responsible for its final approval, so please be sure to check all copy, dimensions and color separations.
Website Development & Ongoing Support
POST LAUNCH & INITIAL WEBSITE SUPPORT (Now that your new website is online)
Maintenance (changes or updates) on your new web site is included for the first 90 days after your purchase date. It is that time that we can still address any minor changes/updates to the site as well as website related questions & tutorials. We DO NOT provide ANY support after this initial 90 days post site launch. It is up to the client to do their due-diliginence to check and test the site prior to the approval and launch of the new website. Any and all website related changes, questions, updates and support issues outside this 90 day post launch window will be billed at our normal hourly rate of $150/hour (Our hourly rate is subject to change without written notice). If you require any additional website support it is highly recommended that you sign-up online or thru one of our staff members with one of our ongoing website support plans. If you would like more info about our ongoing support plans then please send us email request.
ONGOING MAINTENANCE, WEBSITE SUPPORT & INTERNET MARKETING
Customized support packages – beyond the initial theme/plugin updates and uploading your initial website content – can include but are not limited to the following: Phone & Email Support, Basic Website Changes & Updates, Tutorial and Training Sessions, Monthly Website & Database Backup, Email Configuration & Management, Website Management, Blog Management & Moderation, Social Networking Management & Moderation, Search Engine Optimization (SEO), Pay Per Click Management, eNewsletter & Mailing List Management, eCommerce & Product Management.
If you need assistance with any of the above please contact us for pricing options.